Privacy & Cookies

Who we are:

Hayball Motorcycles Ltd, Brunel Road, Churchfields Trading Estate, Salisbury, Wiltshire, SP2 7PU 01722 322796 enquiries@hayball.co.uk

Data protection officer:

Mrs Denise Hayball 01722 322796 hayballmotorcycles@gmail.com

What data do we collect from you, and why?

We collect your personal details from you in order to manage your account and process your orders and services. We hold your data on a password-protected dealer management system.

We collect your bank account details and certain financial information from you in order to arrange appropriate finance for your purchase where applicable.

We may use your personal details to let you know of events or products, discounts or deals that we feel may be of interest to you.

Do we share your details?

We may share your details with 3rd party companies that are required to complete your purchase. Such as Suzuki GB if you purchase a Suzuki and Royal Enfield if you purchase a Royal Enfield etc. This is for communication purposes relating to warranty and ownership details. If you consent we can also share your details with the 3rd party company for marketing communications.

We also share your details with DVLA for registration purposes relating to your purchase.

We do share your financial details with the finance company providing the finance for your purchase if applicable.

We use the following finance providers:

Black Horse Finance
Close Brothers Finance
MotoNovo Finance

How to withdraw your consent:

You have the right to withdraw your consent to marketing communications at any time.

You can request to access the details we hold on you. You can also request all personal data held by us to be removed.

You can do any of these by emailing or writing to the data protection officer on the details above.
We aim to carry your request out within 7 working days of receipt.

Contact details are automatically deleted after 5 years of inactivity. Full personal data is automatically removed after 7 years of inactivity. Transactions are stored for 7 years.

What about my service and MOT reminders?

Don’t worry, opting out of marketing communications will not affect your service and MOT reminders.

Where can I make a complaint?

In the first instance please contact our data protection officer above. If you are dissatisfied with our response you can complain to the Information Commissioners Office on 0303 123 1113 or visit the website https://ico.org.uk